1) Your name and business name............................................................................................................................
2) Is it Printer Copier Fax or Shredder you are calling about...............................................................................
3) Made by - Canon, HP, Brother, Ricoh, Xerox etc...............................................................................................
4) Model number - mp4540, c2550, mfp-8810 etc...............................................................................................
5) Any error code on the display - J2, SC405, e000 etc........................................................................................
6) What problem you are calling about - noise, paper jam, copy quality, etc...................................................
7) Your office hours...................................................................................................................................................